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Heavy Weight Hydro :: Shipping & Returns

Shipping & Returns

SHIPPING POLICY:  

All orders are packaged and shipped discreetly from "Sunlight Supply" distribution warehouses.

The word "Hydroponics" WILL NOT appear anywhere on the outside of the plain brown delivery box.

All U.S orders are usually shipped out on the SAME day or the next business day.

Holidays may cause shipping delays.  

Domestic lower 48 states of the United States ONLY:

We will only use UPS shipping services for all orders under 150 lbs.

Signature Required for purchases over $100.  

Domestic lower 48 states of the United States ONLY: 

We use our choice of Domestic Freight Trucking companies for all orders over 150 lbs. Lift-gate will be provided for residential delivery. Signature will be required.  

*** Customer provided misinformation, (i.e. misspelled or wrong address information), will be subject to additional charges. ***

INTERNATIONAL SHIPPING:  

For orders outside the Continental U.S., we will use our company USPS/UPS or Freight Delivery account ONLY.

Likewise, we will not be held responsible for any international return shipping expenses, except in circumstances in which an electronic item was delivered to the customer in "factory defective condition", and returned to an address provided to you by Heavy Weight Hydro, after receiving an RMA#, within 30 days of purchase.

After 30 days, but within the manufacturer's Warranty period, the defective item must be returned directly to the manufacturer, with original purchase receipt, and manufacturer issued RMA#.   We test all of our electronics for defects before shipping internationally.      

Return Policy for Non-Defective items:

30 day exchange period on all non-defective products, under warrantee, with purchase receipt, and in the original packaging. If the item/s is unopened and not damaged, you will receive  store credit  for the purchase price, minus any shipping expenses.

Buyers are responsible for the safe return of product/s and return shipping charges       .

Special order items do not qualify for returns.

Return Policy for Defective Items:

30 day exchange period on all defective electronic products with purchase receipt, and in the original packaging;

After 30 days, send the receipt and the warrantied electronic product to the manufacturer after obtaining the RMA# .

Return Procedure:

ALL Returns require an RMA number which can be obtained by e-mailing orders@bigtexhydro.com .

Return packages WILL NOT be accepted without RMA# written on the outside of box.  

Items That Arrive Damaged:

If your package arrives opened or damaged, DO NOT ACCEPT IT!

Immediately notify the shipper that you are refusing the package and give it back to the driver.

We cannot accept returns on cracked or broken glass after delivery completion.

Please check your arriving package/s thoroughly for damage, before signing.  

Freight Damage and Shortages   All claims must be made with the shipping carrier.

At the time of delivery, make sure there is no damage or any shortages from your order.

If there are, it must be noted in the Bill of Lading at the time of delivery.

If the Bill of Lading is signed as complete / undamaged and at a later point damage or shortages are found, you will be unable to receive compensation.

Warranty Information:

All warrantees are given by the product manufacturer, ONLY;......Heavy Weight  Hydroponics accepts no responsibility or liability, expressed, or otherwise stated for any manufacturer's warranty.

We do not honor warranties on electronic products after 30 days from purchase or without proof of purchase.  

We do not accept returns on any plant nutrients, liquid fertilizers, insecticides, etc....  

Liquid and powder plant nutrients that claim 100% money back guarantees are advertisements used by the product manufacturer, and therefore, product must be returned to the manufacturer along with receipt and RMA# in order to receive the reimbursement. 

 
 
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Jolly Green Hydroponics is a BBB Accredited Garden Center in Dallas, TX




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Jolly Green Hydroponics is a BBB Accredited Garden Center in Dallas, TX